What's included
- Lock body removed, cleaned and checked
- Latch and lever freed up and refitted
- Strike plate realigned so the latch catches
- Loose lock and handle screws tightened
- 30-day warranty on the work done
What's not included
- A replacement lock, cylinder or keys
- Key cutting or opening a lock with no key
How the visit goes
- 1
Test the key and latch
The carpenter turns the key and handle to see where the lock sticks.
- 2
Open and clean
The lock body comes out and is cleaned of dust and dried grease.
- 3
Realign the strike plate
If the latch misses, the strike plate is moved so it catches cleanly.
- 4
Refit and test
The lock goes back in and is tested with every key you have.
What we need from you
- All keys for the lock
- Someone at home while a main door lock is open
Questions about this service
My key is stuck in the lock. Can you help?
The carpenter can usually free it by easing the cylinder and cleaning the lock. If the cylinder is damaged, you are told the options before any part is changed.
Do you open locks when the key is lost?
No. This job covers repairing a working lock you have keys for, not opening a locked door without a key.
Is a new lock included if mine cannot be fixed?
No. The lock itself is bought by you. You can then book Door lock replace/install to have it fitted.
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