Cancellation and Refund Policy

How to cancel or reschedule

Open the booking in your bookings — in the app or on the website — and choose Cancel or Change slot. You can also contact support.

Rescheduling is free at any time before the job starts: choose any open slot at least 30 minutes ahead and within the next 3 days.

What cancelling costs

• More than 2 hours before the slot: free.
• Within 2 hours of the slot, on a booking you have paid for: 25% of the booking total. The rest is refunded.
• A pay-later booking (cash or UPI after the work): never charged for cancelling.
• A job that has already started: it cannot be cancelled in the app. Contact support and we will help.

When you get a refund

• You cancel a paid booking — the full amount, less any late cancellation fee.
• We cancel the booking, or no professional is available — the full amount.
• The professional does not arrive — the full amount, and we also offer to rebook you at no extra charge.
• Covered work under the service warranty cannot be put right — the service charge in full.
• You were charged twice, or charged for a booking that was not confirmed — the full amount of the extra charge.

Coupons are not refundable: a coupon used on a booking counts as used even if the booking is cancelled.

Refund timelines

Refunds go back to the original payment method within 5 working days of the cancellation. Your bank or card issuer may take a further 2–3 working days to show the credit.

If money left your account but your booking was not confirmed, contact us with the payment reference and we refund it in full. A payment that was only authorised, not taken, is released by your bank automatically.

Cash and pay-later bookings are not affected: nothing is collected until the work is done.

Service warranty

Every completed service carries a 30-day warranty on our workmanship. If the same fault comes back within 30 days, a professional returns at no charge. If the work cannot be put right, the service charge is refunded in full. The warranty does not cover parts you supplied, unrelated faults, or damage after the visit.

Materials and parts

Materials and spare parts are quoted and agreed with you before they are fitted. Once fitted, parts are not refundable unless they are faulty, in which case the manufacturer's warranty applies and we help you claim it.

Questions or a dispute

Email [email protected] or call +91 1800 12 3456, Mon–Sun, 7am–10pm IST. If you are not satisfied with our answer, you can raise it with our Grievance Officer — see section 18 of our Terms of Service.