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BookProNow

Delete your BookProNow account

You can ask us to delete your account at any time, from the app or this website. Our team reviews the request, then deactivates the account. A deactivated account cannot be used to sign in, and we stop messaging you. We keep its records for our business and legal obligations, and you can ask for it back within 90 days.

  1. In the app

    Open the BookProNow app (or BookProNow Partner), go to Account, and tap Delete account. You can add a reason if you like.

  2. On the website

    Sign in, open your profile, and choose Request account deletion at the bottom of the page.

    Go to my profile

  3. By email

    Can't sign in any more — for example, you changed your number? Write to [email protected] with the mobile number on the account, and we will take the request from there.

What happens next

  1. Our team reviews your request. You can cancel it until then.
  2. Once approved, your account is deactivated: you stop receiving jobs, are signed out on every device, cannot sign in, and stop getting messages from us.
  3. For 90 days after that you can ask us to restore it. After 90 days it stays deactivated.

What we keep

  • Your profile, saved addresses and what our assistant remembers, kept with the deactivated account for our business and legal records.
  • Booking, invoice and payment records, which tax and accounting law requires us to keep.
  • Your professional profile, documents, job, earnings and payout records, which tax and accounting law requires us to keep.
  • Reviews you wrote stay published.

When we ask you to wait

We can't take a request while a booking is still coming up, while a job is assigned to you, or while your earnings are unsettled. The screen tells you which one applies and how to clear it.

Changed your mind?

Until our team reviews it, cancel the request from the same screen. After the account is deactivated, sign in with your number and choose Request restore — or write to us — within 90 days. After 90 days the account stays deactivated, and the same number can start a new, empty account.

After 90 days, signing in with the same number starts a new, empty account. The old one is never merged into it.

Read the full privacy policy