Terms of Service

1. What BookProNow is

BookProNow is a marketplace that connects you with independent, verified home-service professionals. The professional performs the work. We verify professionals, publish the price, arrange the visit, collect payment and stand behind the service warranty in section 6.

2. Your account

• You must be at least 18 years old and able to enter a binding contract.
• Give us accurate details and keep them up to date. One mobile number is one account.
• You sign in with a one-time code sent to your mobile number. Keep your phone secure: you are responsible for what is done through your account.
• You can ask us to delete your account at any time, in the app or on the website. We review the request, then deactivate the account; you can ask us to restore it within 90 days. How account deletion works.

3. Booking a service

• Choose the service, the visit address and a time slot. Slots start at least 30 minutes from now and go up to 3 days ahead, including today.
• A booking is confirmed when it shows as confirmed in your bookings — after payment, if you chose to pay online.
• We assign a verified professional who serves your area, and may reassign the booking to another one if needed. If no professional can take it, we tell you and cancel it at no cost to you.
• The professional does the work described on the service page you booked. Anything extra must be agreed with you before it starts.
• An adult must be present for the whole visit.

4. Prices, taxes and payment

The price shown when you book is the fixed charge for labour. Materials and spare parts, if any are needed, are quoted to you on site and charged only if you agree. GST at 18% is added to the price shown and itemised separately before you pay.

You can pay online when you book — by UPI, card, net banking or wallet, through our payment partner Razorpay — or, where it is offered, in cash or by UPI after the work is done. You receive an invoice for every booking.

Coupons are funded by BookProNow. One coupon applies per booking, on the conditions shown with it. A coupon has no cash value, counts as used even if the booking is later cancelled, and may be withdrawn. Misusing coupons — for example through multiple accounts — voids the discount.

5. Rescheduling and cancellation

• Rescheduling is free. You can move a booking to any open slot at least 30 minutes ahead and within the next 3 days, until the professional starts the job.
• Cancelling more than 2 hours before your slot is free.
• Within 2 hours of the slot, a fee of 25% of the booking total applies to a booking you have already paid for, because the professional has usually already set out. A pay-later booking is never charged a cancellation fee.
• A job that has started cannot be cancelled in the app; contact us instead.
• If we cancel, or the professional does not arrive, you pay nothing and any prepaid amount is refunded in full.

How and when refunds are paid is set out in our Cancellation and Refund Policy.

6. Service warranty

Completed services carry a 30-day warranty on the workmanship. If the same fault comes back within 30 days, tell us and we send a professional back at no charge. If the work still cannot be put right, we refund the service charge in full.

The warranty does not cover parts you supplied, faults unrelated to the work done, or damage caused after the visit. Parts fitted by the professional carry the manufacturer's warranty, and we help you claim it.

7. Your responsibilities

• Give a correct address and a phone number you can be reached on.
• Provide safe access to the work area, and water and electricity where the service needs them.
• Secure valuables and pets before the visit.
• Do not ask a professional to do anything unlawful or unsafe.
• Treat professionals with respect. Harassment, abuse or discrimination is not tolerated. We may stop a visit, and close the account, where a customer is abusive or the site is unsafe; a cancellation fee may then apply.

8. Work arranged outside BookProNow

Work and payments arranged directly with a professional outside BookProNow are a private matter between you and them. They are not covered by our prices, our warranty, our support or our liability in section 14.

9. Reviews and what you send us

Reviews must be honest and about a booking you completed. We may remove a review that is abusive, unlawful, unrelated to the service or not genuine. By posting a review you allow us to show it on BookProNow. You are responsible for anything you post or send to us, and it must not break the law or anyone's rights.

10. Our assistant

Our AI assistant can answer questions and prepare bookings and changes for you. It can make mistakes, so check what it proposes. It acts only after you confirm on screen, and the price, slot and details shown on that confirmation are the ones that apply.

11. If you work as a professional

• Independent work. You are an independent professional, not our employee or agent. You choose which job offers to accept, and you bring your own tools.
• Verification. You give us true documents and keep them up to date. We verify them, and may suspend your account if a document is false or expires.
• Job offers. Offers expire within minutes. Accept only jobs you can attend, arrive on time, do the work described in the booking, and follow our safety and conduct rules.
• Commission. We keep a commission on each completed job. The rate for your category is shown in the app before you accept work, and it is calculated on the price before GST. Coupons are paid for by BookProNow and never reduce your earnings.
• Payouts. Your earnings are paid weekly to your verified bank account. Cash you collect from a customer is adjusted against your payouts. Your statement in the app shows every entry.
• Penalties. A no-show, a late cancellation or a breach of our rules may lead to a deduction from your earnings, a pause in job offers or, for serious or repeated breaches, suspension. You can appeal a penalty by contacting us.
• Taxes. You are responsible for your own income tax and, where it applies, GST registration. We deduct tax at source where the law requires it.
• Customer data. Use a customer's details only for the job assigned to you, and never contact them for anything else.

12. Using BookProNow fairly

Do not misuse BookProNow: no fake accounts or bookings, no abuse of coupons or referrals, no automated scraping, no attempts to break or get around our security, and nothing unlawful. We may suspend or close an account that does any of these.

13. Our content

The BookProNow name, logo, website, apps and their content belong to us or our licensors. You may use them to book and manage services for yourself, and for nothing else without our written permission.

14. Liability

We are liable for direct loss or damage caused by our professional's negligence during a booked service, up to the value of that booking or ₹10,000, whichever is greater. We are not liable for indirect or consequential loss, for faults that existed before the visit, or for work you asked a professional to do outside the booked service.

Nothing in these terms limits a liability that the law does not allow to be limited, or your rights as a consumer.

15. Suspension and closing an account

You can stop using BookProNow and ask us to delete your account at any time; we then deactivate it as our Privacy policy describes. We may suspend or close an account that breaks these terms, is used for fraud or abuse, or puts anyone's safety at risk. Bookings, refunds and payouts already due are settled under these terms either way.

16. Events outside our control

We are not responsible for a delay or failure caused by events outside our reasonable control, such as severe weather, a public emergency, a strike or a failure of networks or power. If a booking cannot go ahead because of such an event, we reschedule it or refund it in full.

17. Governing law and disputes

These terms are governed by the laws of India. Please contact us first — most problems are solved quickly. If a dispute cannot be resolved, the courts at Jaipur, Rajasthan have jurisdiction, without affecting your right to approach a consumer commission.

18. Grievances and contact

Our Grievance Officer handles complaints about our service and these terms:

• Grievance Officer, BookProNow Services Private Limited, 3rd Floor, Sunrise Tower, MI Road, Jaipur, Rajasthan 302001, IN
• Email: [email protected]
• Phone: +91 1800 12 3456, Mon–Sun, 7am–10pm IST

We acknowledge a complaint within 48 hours and resolve it within one month.

19. Changes to these terms

We may update these terms and will publish every change on this page with a new date. The version in force when you make a booking applies to that booking. If a change materially affects you, we will tell you in the app or by email before it takes effect.