What's included
- Check of inlet connector, pan joint and fixings
- Pan joint resealed where it leaks
- Loose floor fixings tightened
- Leaking connector washers renewed
- Flush and leak test before leaving
- 30-day warranty on the repair
What's not included
- New pan seal or connector, quoted before fitting
- Replacing a cracked toilet pan
- Floor tile or civil work
How the visit goes
- 1
Trace the water
The floor is dried and the toilet is flushed while the plumber watches each joint.
- 2
Agree the repair
You are told which part has failed and what the fix will cost before work starts.
- 3
Reseal and secure
The joint is resealed, connectors are renewed and the pan is fixed firmly to the floor.
- 4
Check it holds
Several flushes confirm the base stays dry and the pan no longer moves.
What we need from you
- Standing water mopped up if possible
- A clear bathroom floor
- Access to the angle valve behind the toilet
Questions about this service
Water collects around the base of my toilet. Why?
Usually the seal between the pan and the drain, or the inlet connector, has failed. The plumber checks both and reseals the one that leaks.
My toilet rocks when I sit. Is that serious?
It can break the seal underneath over time. The plumber tightens or refixes the pan and checks the seal at the same time.
What if the toilet is cracked?
A cracked pan cannot be repaired reliably. You can book toilet replacement instead.
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