What's included
- Angle valve or stopcock checked open and shut
- Spindle gland tightened or repacked
- Washer renewed or joint retaped
- Valve tested for a clean shut-off
- 30-day warranty on the repair
What's not included
- A new valve, quoted before fitting
- Society main valves and shared lines
- Concealed valves needing wall opening
How the visit goes
- 1
Test the valve
The plumber opens and closes the valve to see if it leaks, sticks or fails to shut.
- 2
Shut the supply
The line feeding the valve is shut at the main so the valve can be opened up.
- 3
Repair the leak
The gland is tightened or repacked, or the washer and tape are renewed.
- 4
Check shut-off
Water is restored and the valve is closed to confirm it stops flow fully.
What we need from you
- Location of your flat's main valve
- Clear access to the valve being repaired
Questions about this service
My angle valve will not turn. Can it be freed?
Often yes, by easing the spindle. If it is seized with corrosion, a new valve is quoted before fitting.
Water leaks from the handle when I turn it. Why?
The gland around the spindle has worn. Tightening or repacking it usually stops the leak.
Can you work on the society's main valve?
No. Shared lines are managed by your society or building maintenance.
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