What's included
- Inside of the cistern checked part by part
- Fill valve and float adjusted for the right level
- Flush valve seal cleaned or reseated
- Button or lever linkage reset
- Flush and refill test before leaving
- 30-day warranty on the repair
What's not included
- A new flush mechanism, available as an option
- Replacing the whole cistern
- Concealed cistern repairs that need wall opening
How the visit goes
- 1
Watch a flush
The plumber flushes and watches the refill to see where water is lost or where it stops.
- 2
Open the tank
The lid is lifted and the fill valve, float, seal and linkage are checked.
- 3
Adjust or reseat
The float is set, the seal is cleaned and the linkage is reset, or the new mechanism is fitted if you chose it.
- 4
Test several flushes
The toilet is flushed a few times to confirm a full flush and a clean shut-off.
What we need from you
- Clear space above and around the cistern
- The cistern make, if you know it
Questions about this service
Why does my flush keep running?
Usually the flush valve seal or the float is not seating, so water trickles into the bowl. The plumber cleans or adjusts it and suggests a new mechanism only if it is worn out.
When do I need the new flush mechanism option?
When the valve or seal is cracked or brittle and will not seal again. The plumber shows you the worn part before fitting a new one.
Can you repair a concealed cistern?
If it can be reached through the button plate, yes. Work that needs the wall opened is civil work and outside this service.
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