What's included
- A verified plumber visits at your chosen slot
- Problem traced and the work measured
- Options discussed with you on site
- A written, itemised fixed quote before anything starts
- The visit fee adjusted against the job if you go ahead
What's not included
- Any repair or installation work on the same visit
- Materials and parts
How the visit goes
- 1
Tell us the problem
When booking, describe the leak, damp patch or job you are planning.
- 2
Inspection
The plumber checks the area, traces the likely cause and measures the work.
- 3
Written quote
You get an itemised fixed quote and can decide in your own time.
- 4
Book the work
If you go ahead, the visit fee is adjusted against the job.
What we need from you
- When the problem started and what you have noticed
- Photos or plans of concealed pipe runs, if you have them
- Access to the affected rooms and the roof or tank
Questions about this service
What happens on the visit?
The plumber inspects and measures the work, discusses options and gives you a written itemised fixed quote. Nothing is started without your agreement.
Is the visit fee refunded?
It is adjusted against the job if you go ahead. If you decide not to proceed, the fee covers the plumber's visit and time.
Can you find a leak inside the wall?
The plumber traces the likely concealed line and isolates it to narrow down the leak. Breaking and re-plastering the wall is quoted as part of the job.
Can the plumber fix it on the same visit?
No, the consultation is for inspection and quoting. The work is booked once you accept the quote.
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